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FREQUENTLY ASK QUESTION

When is the check-in time?

As a rough guide, the check-in time is after 2 PM.Let us know your arrival time in case you schedule and early check in we will do our best to have your room available.

When is the check-out time?

As a rough guide, the check-out time is before 12 PM. Ifyou plan a late checkout kindly let us know your departure time, we’ll our best to satisfy your needs

Is reception open 24 hours?

Yes, Reception service is available 24 hours.

Which languages are spoken at Reception?

Bahasa Indonesia and English.

Can I leave my luggage?

Yes, we can look after your luggage.
If at check in your room is not ready yet or in case of early check out after. We will store your luggage free of charge on your check-in and check-out days.

Internet connection?

A wireless internet connection is available throughout the hotel. The guest rooms feature hi-speed web connectivity.

Which is the nearest airport?

The nearest airportis Ngurah Rai International Airportwhich is locatedaround 72 km away.

Can I rent a car or motorbike at the hotel or nearby?

Yes, you can rent a car either through the hotel or from one of the local car-rental specialists with which we have special agreements in place.

Is the hotel in the centre of Kintamani?

Oculus Bali located at Kedisan, and take around 10 minutes to go to Batur Mountain.

Is breakfast included in the price?

Breakfast is offered to all guests staying at the hotel.

What time is breakfast served?

Breakfast is served from 6 AM to 11 AM, every day.

Is room service available? If so, at what times?

Room service is available from 7 AM to 9 PM.

How far in advancedo I have to book?

As soon as you have planned your trip! We sometimes have last-minute availability, but in generalthe earlier you book, the lower the room rate.

Is it cheaper to book online?

Onour site, you will finda number of deals thatare cheaper thanthe online rate, but there are certain restrictions. You can save more than 15%.

Do children can stay at the property?

Oculus Kintamani is a family resort and canaccommodate children.

When do I need to pay for the accommodation?

Payment of any outstanding balance is made when you check out, but payment must be guaranteed when you check in, unlessagreed otherwise on the basis of the applicable rates.

Can I pay by credit card?

Yes, we accept Visa, MasterCard, and American Express.

Are pets allowed to stay at the hotel?

Unfortunately, Oculus Kintamani isnot allow anypet to stayat the Hotel.

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